Live Chat
Available from 9:00 AM to 9:00 PM (GMT-5). Response time < 5 minutes.
Help Center
We're with you before, during, and after the show.
Access our support channels, consult specialized guides, and resolve frequent questions. If you need something urgent, open a ticket and our team will respond in minutes.
Priority Email
soporte@theevent.dev · Response in less than 4 business hours.
Help Desk for Promoters
Access to reports, payment reconciliation, and VIP listing management. Available 24/7.
Frequently Asked Questions
Quick answers to the most common questions from promoters and organizers.
1
Payments and Reconciliation
What currencies can I charge in?
We operate in COP, MXN, ARS, PEN, CLP, and USD. If you need another currency, contact us to enable it with our global gateway.
How do I download accounting reports?
Go to Help Desk → Reports. You can generate XLSX and CSV files by date range or by specific event.
When do I receive payments?
Payments are processed automatically. Funds are transferred to your bank account according to the agreed schedule, generally within 3-5 business days.
2
Fan Communication
Can I automate post-event campaigns?
Yes. From CRM → Automations configure triggers based on attendance, consumption, and preferences to send emails or SMS.
How do I create a presale landing page?
In the experiences section, select 'Create landing' and choose the template. Our design team can help you customize it.
Can I send push notifications to buyers?
Yes, you can send personalized push notifications for event reminders, schedule changes, or special promotions.
3
Event Management
Can I create multiple ticket types?
Yes, you can create different ticket levels (General, VIP, Premium) with customized prices, benefits, and availability for each.
How do I manage venue capacity?
You can configure the total event capacity and limits by ticket type. The system will alert you when approaching the limit.
Can I make changes after publishing the event?
Yes, you can update event information, prices, and availability. Changes sync automatically and we notify buyers if necessary.
Personalized Help
Can't find what you're looking for?
Our team is available to help you. Contact us and we will respond as soon as possible.